I am a solutions-oriented problem solver with over 15 years’ experience in stakeholder relations and customer service working across interdisciplinary teams to facilitate customer solutions. I have been working in utilities for over 11 years on both the transmission and distribution systems in the deregulated Alberta electricity market. My roles have spanned from working with communities across rural Alberta for new transmission projects to delivering exceptional customer service to large industrial companies. I also supported customers through the Alberta Electric System Operator connection process for new oil and gas, wind, solar, and energy storage projects.
In my role as Senior Advisor, Emerging Customer Solutions, I focus on emerging trends and technologies that will support customers and understand how to optimize the existing grid using non-wires solutions and demand side management. I have a B. Comm and a B.A. from Memorial University and completed certifications in public relations, conflict resolution, key account management, and public policy and governance. I also chaired Electricity Canada’s Key Accounts Working Group from 2020-2021.